Booking and payment

How do I make a booking?
You can book directly through the website or contact us via WhatsApp or email.

How does payment work?
50% of the total amount at the time of booking, with the remaining 50% due up to 10 days before arrival. For bookings made less than 10 days before check-in, full payment is required at the time of booking.

What is the cancellation policy?
Cancellation up to 30 days before: full refund. Between 30 and 10 days before: refund of the amount paid above the 50% deposit. Less than 10 days before, or in case of no-show: no refund.

Is a security deposit required?
No. No security deposit is charged.

What is the minimum stay?
2 nights in regular season. 7 nights on weekends, public holidays, and high season. 4 nights over New Year's, Easter, and other special periods.

Arrival and stay

What are the check-in and check-out times?
Check-in between 3:00 PM and 8:00 PM. Check-out by 11:00 AM. Arrivals outside these hours must be arranged in advance by calling +351 919 618 982.

How does arrival work?
Check-in is always done in person, someone will always be there waiting to welcome you. If the gate is closed, just call +351 919 618 982.

Do I need a car?
Yes. The estate is about 3 km from the village of Aljustrel, the last stretch on a dirt road, and there's no direct public transport to the property.

How many people fit at the Herdade?
Up to 25 people, across 9 bedrooms, counting extra beds and cots.

Is ID required?
Yes, it's mandatory for all guests at check-in, as required by Portuguese law.

How many sets of keys are given?
2 remotes for the automatic gate are provided, along with keys to all bedrooms and rooms of the house.

Is it suitable for guests with reduced mobility?
Yes.

Events and house rules

Can we hold a wedding or other event at the Herdade?
Yes, it's possible. Contact us with the details of your event so we can see the best way to help.

Are there any restrictions on music or quiet hours?
There are no restrictions.

Amenities

Is there wi-fi?
Yes, wi-fi is available throughout the property.

Is there air conditioning and heating?
Yes, central air conditioning in all bedrooms, and a wood-burning fireplace in the common areas.

Is the kitchen equipped?
Yes, a fully equipped kitchen, with Smeg appliances, dishwasher, coffee machine, and barbecue utensils.

Is a washing machine and dryer available?
Yes, guests have access to a washing machine and dryer.

Is there cleaning service during the stay?
Mid-stay cleaning isn't included, but it can be requested as an extra service.

Are bed linens and towels changed during the stay?
Not by default, but we're happy to change them on request.

Is the pool available year-round? Is it heated?
The pool is available year-round, but it isn't heated.

What activities are available?
A trailer ride across the 400 hectares, horseback riding, and the option to hire a local cook to prepare traditional dishes in your kitchen.

Children and pets

Is it suitable for families with children?
Yes. A cot is available on request, an indoor play room, board games, and a fenced pool.

Do you accept pets?
Yes, pets are welcome.

Is smoking allowed on the property?
Yes, but only outdoors. Smoking is not allowed inside the house.