{"id":3801,"date":"2026-08-21T12:06:12","date_gmt":"2026-08-21T12:06:12","guid":{"rendered":"https:\/\/nova.herdadedaboavista.com\/?page_id=3801"},"modified":"2026-08-27T11:28:34","modified_gmt":"2026-08-27T11:28:34","slug":"perguntas-frequentes","status":"publish","type":"page","link":"https:\/\/nova.herdadedaboavista.com\/en\/perguntas-frequentes\/","title":{"rendered":"Perguntas Frequentes"},"content":{"rendered":"
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Frequently Asked Questions (FAQ)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Booking and payment<\/strong><\/p>

How do I make a booking?<\/em>
You can book directly through the website or contact us via WhatsApp or email.<\/p>

How does payment work?<\/em>
50% of the total amount at the time of booking, with the remaining 50% due up to 10 days before arrival. For bookings made less than 10 days before check-in, full payment is required at the time of booking.<\/p>

What is the cancellation policy?<\/em>
Cancellation up to 30 days before: full refund. Between 30 and 10 days before: refund of the amount paid above the 50% deposit. Less than 10 days before, or in case of no-show: no refund.<\/p>

Is a security deposit required?<\/em>
No. No security deposit is charged.<\/p>

What is the minimum stay?<\/em>
2 nights in regular season. 7 nights on weekends, public holidays, and high season. 4 nights over New Year's, Easter, and other special periods.<\/p>

Arrival and stay<\/strong><\/p>

What are the check-in and check-out times?<\/em>
Check-in between 3:00 PM and 8:00 PM. Check-out by 11:00 AM. Arrivals outside these hours must be arranged in advance by calling +351 919 618 982.<\/p>

How does arrival work?<\/em>
Check-in is always done in person, someone will always be there waiting to welcome you. If the gate is closed, just call +351 919 618 982.<\/p>

Do I need a car?<\/em>
Yes. The estate is about 3 km from the village of Aljustrel, the last stretch on a dirt road, and there's no direct public transport to the property.<\/p>

How many people fit at the Herdade?<\/em>
Up to 25 people, across 9 bedrooms, counting extra beds and cots.<\/p>

Is ID required?<\/em>
Yes, it's mandatory for all guests at check-in, as required by Portuguese law.<\/p>

How many sets of keys are given?<\/em>
2 remotes for the automatic gate are provided, along with keys to all bedrooms and rooms of the house.<\/p>

Is it suitable for guests with reduced mobility?<\/em>
Yes.<\/p>

Events and house rules<\/strong><\/p>

Can we hold a wedding or other event at the Herdade?<\/em>
Yes, it's possible. Contact us with the details of your event so we can see the best way to help.<\/p>

Are there any restrictions on music or quiet hours?<\/em>
There are no restrictions.<\/p>

Amenities<\/strong><\/p>

Is there wi-fi?<\/em>
Yes, wi-fi is available throughout the property.<\/p>

Is there air conditioning and heating?<\/em>
Yes, central air conditioning in all bedrooms, and a wood-burning fireplace in the common areas.<\/p>

Is the kitchen equipped?<\/em>
Yes, a fully equipped kitchen, with Smeg appliances, dishwasher, coffee machine, and barbecue utensils.<\/p>

Is a washing machine and dryer available?<\/em>
Yes, guests have access to a washing machine and dryer.<\/p>

Is there cleaning service during the stay?<\/em>
Mid-stay cleaning isn't included, but it can be requested as an extra service.<\/p>

Are bed linens and towels changed during the stay?<\/em>
Not by default, but we're happy to change them on request.<\/p>

Is the pool available year-round? Is it heated?<\/em>
The pool is available year-round, but it isn't heated.<\/p>

What activities are available?<\/em>
A trailer ride across the 400 hectares, horseback riding, and the option to hire a local cook to prepare traditional dishes in your kitchen.<\/p>

Children and pets<\/strong><\/p>

Is it suitable for families with children?<\/em>
Yes. A cot is available on request, an indoor play room, board games, and a fenced pool.<\/p>

Do you accept pets?<\/em>
Yes, pets are welcome.<\/p>

Is smoking allowed on the property?<\/em>
Yes, but only outdoors. Smoking is not allowed inside the house.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Still have questions?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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We're here to help with any question about your stay at the Herdade.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Perguntas Frequentes (FAQ) Reserva e pagamento Como fa\u00e7o a reserva?Pode reservar diretamente atrav\u00e9s do site ou contactando-nos por WhatsApp ou email. Como funciona o pagamento?50% do valor total no momento da reserva, com o restante 50% a pagar at\u00e9 10 dias antes da chegada. Para reservas feitas a menos de 10 dias da entrada, \u00e9 […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"ocean_front_end_style_editor":"no","ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"","ocean_second_sidebar":"","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"","ocean_custom_header_template":"","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"3","ocean_menu_typo_font_family":"","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"","footnotes":""},"class_list":["post-3801","page","type-page","status-publish","hentry","entry"],"_links":{"self":[{"href":"https:\/\/nova.herdadedaboavista.com\/en\/wp-json\/wp\/v2\/pages\/3801","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nova.herdadedaboavista.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/nova.herdadedaboavista.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/nova.herdadedaboavista.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/nova.herdadedaboavista.com\/en\/wp-json\/wp\/v2\/comments?post=3801"}],"version-history":[{"count":0,"href":"https:\/\/nova.herdadedaboavista.com\/en\/wp-json\/wp\/v2\/pages\/3801\/revisions"}],"wp:attachment":[{"href":"https:\/\/nova.herdadedaboavista.com\/en\/wp-json\/wp\/v2\/media?parent=3801"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}